justfab-eu

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Your user name is the email address provided when you first created your account. If you forgot your password, simply go to our website, type your email address in the sign-in field and click on “Forgot Password.” You’ll receive an email with instruc

I am unable to log in to my account. What should I do?

Shopping & Navigation

What is JustFab?

How does JustFab work?

How can I get in touch?

Who started JustFab and when was it founded?

Is JustFab sustainable?

About JustFab

How does the VIP Membership work?

How do I become a VIP?

How can I cancel my VIP membership?

Can I shop without joining the VIP Membership?

Why have I been charged on the 6th of the month?

What does "Skip the month" mean and how can I do it?

Do I have to place an order every month with my VIP Membership?

I forgot to 'Skip the Month' this month. What happens now?

Why should I become a JustFab VIP Member?

What's a VIP Member Credit?

How can I use my VIP Member Credits?

I love the Membership but I need a break. Can I pause my Membership without cancelling it?

VIP Membership

I have VIP Credits in my account. How can I use them?

What is a Store Credit?

What's the difference between a Store Credit and a VIP Member Credit?

What happens with my Credits if I cancel my VIP Membership?

VIP Credits

What is the Loyalty Program on JustFab?

How can I earn Loyalty Points with the JustFab Loyalty Programme?

How can I redeem my Loyalty Points for rewards?

How can I join the JustFab Loyalty Program?

When will my Loyalty Points be added to my account?

What are VIP, Elite VIP, and Diamond VIP statuses? Can my current status expire?

Will my Loyalty Points ever expire?

How can I invite friends to join JustFab and receive points?

Are Loyalty Points compatible with other discounts or promotions?

Loyalty Program

Where do you deliver to?

How much does delivery cost?

How can I track my order?

When can I expect my order to arrive?

My delivery is delayed. What should I do?

Shipping

How can I return my items?

What is your return/exchange policy?

If I return an item, how and when I will be refunded?

Return & Exchange

How can I shop at JustFab?

Do I have to subscribe to the VIP Membership to shop at JustFab?

What is a Guest?

How can I find out my size?

What's the difference between VIP prices and standard prices?

Does JustFab have a mobile app?

How can I update my personal information and preferences?

How can I find my order details/history?

I'm having technical issues to finalise my order. What should I do?

Does JustFab restock items?

Are JustFab's clothes true to size?

Are JustFab's shoes and boots true to size?

What payment methods do you accept?

When and how will I be charged for my VIP Membership fee?

How do I update my payment information?

What is PSD2 (Payment Authentication)?

What is ClearPay and how does it work?

Payments and Membership Billing

I am unable to log in to my account. What should I do?Updated 2 months ago