Shopping & Navigation
How can I shop at JustFab?
We offer two ways to shop: as a VIP member or as a Guest. Your call... VIP Member. Subscribe to our flexible VIP Membership to enjoy a welcome offer, up to 30% off (always), exclusive VIP offers every month and easy and free returns and exchanges. Se
Do I have to subscribe to the VIP Membership to shop at JustFab?
No, it's not mandatory. You can always shop your faves selecting the Guest option at checkout.
What is a Guest?
Guest members are users who decide to shop at JustFab without being enrolled in our VIP Membership. Guest members get access to the latest, hottest styles, but at standard prices. Guests can shop without having to commit or 'Skip the Month'. Guests c
How can I find out my size?
If you don't know which size to select, you can always check out our size guide, customer reviews and product descriptions (available in every product page). You can also check our full size guide here.
I am unable to log in to my account. What should I do?
Your user name is the email address provided when you first created your account. If you forgot your password, simply go to our website, type your email address in the sign-in field and click on “Forgot Password.” You’ll receive an email with instruc
What's the difference between VIP prices and standard prices?
VIP prices are exclusively available to VIP Members. VIP Members always save up to 30% off every style, every day, just for being VIPs. The standard price is the price without a discount, for customers who want to buy without enrolling in our VIP Mem
Does JustFab have a mobile app?
Yes! Our mobile app is available for VIPs on Android and iOS. Find out more about our mobile app here.
How can I update my personal information and preferences?
Log in and go to "My profile" (top right corner for a desktop device or at the bottom of your mobile and/or app menu). In this page, you'll be able to update your personal information, mail preferences and style preferences. You'll also find your uni
How can I find my order details/history?
Log in to your account, go to your profile (top right corner for a desktop device or at the bottom of the mobile and/or app menu), and click on "Order History". In this page, you'll be able to find all the details regarding your current or previous p
I'm having technical issues to finalise my order. What should I do?
If you're experiencing any technical issues, we apologise for any inconvenience. We strive every day to ensure you get an easy and smooth shopping experience. In order to assist your technical queries promptly, please reach out to us by live chat. Ou
Does JustFab restock items?
We launch new arrivals every month and yes, sometimes we bring back styles that are out of stock. If the style you like is out of stock, make sure to add it to your wishlist and we'll let you know you as soon as it's back.
Are JustFab's clothes true to size?
Our clothing is generally true to size. However, sizing can sometimes vary slightly depending on the item. If any particular style runs big or small, we'll make sure to state it clearly in our product descriptions. If you do order an item and it does
Are JustFab's shoes and boots true to size?
Yes, most shoes and boots are true to size. If any particular style runs big or small, we'll make sure to state it clearly in our product descriptions. You can also check reviews from other customers in each product page to get extra input. If you do